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  • Our story is your story

    The heart of business is in the connection with others. With you as our distributors, we can help businesses thrive, share ideas and inspire each other. This is why our story is your story.

  • Availability of equipment

    Warehouse - we secured LG regional distribution hub in Zagreb for developing distribution network in Eastern Europe. We optimize the supply chain through the regional hub where the stock of equipment and spare parts are stored.
    Delivery time is usually 2-3 days.

Partners guide to our processes

STANDARDS AND PROCEDURES FOR ORDERING AND WARRANTY
One of our priorities toward our partners is efficiently tracking and fulfilling sales orders. To provide our Partners with deliveries with the shortest possible lead times and positive customer experience, Bright World is putting an extra effort in its order management. To be able to round off our service and all the levels of support we have prepared the order & the delivery process flow which will help you understand and implement all the necessary steps.

  • Purchasing order

  • Proforma invoice

  • Payment

  • Transport organization

  • Delivery
    note (W)

  • Pick up

  • Invoice & delivery note (P)

  • Solutions for different groups of customers

    Profit
    B2B, B2C, Coin & Multihousing, Big industrial laundries, Small/medium laundries, Laundretes, Dry cleaners, Route

    Cost
    HORECA, Care, Small Businesses, Facility, Special, Hotels, Nursing homes, Small Hotels, Facility management, Ship-building, Restaurants, Kinder-gartens, B&B, Food industry


    Our benefits

  • You can work with global brands, as well as some smaller local players



    Our customers

    • I would recommend anyone who wishes to become an enterpreneur to open a laundrette.

      SELF-SERVICE LAUNDRETTE, ZADAR

    • LG appliances are durable and of good quality, ideal for the needs of a hostel.

      HOSTEL, DUBROVNIK

    • I am very satisfied with LG professional appliances. They are solid, reliable and easy to use.

      HOTEL, PULA

Expertise and support for a successful business

  • Product knowledge

    Even the best solution can be worthless if the people involved do not know how best to use LG equipment.

    Training is very important part of our strategy.


    • Laundry process knowledge
    • Product knowledge
    • Concept knowledge
    • Technical training

  • Sales & Marketing tools

    We developed marketing materials and sales tools which can be adjusted for every country.

    This will help our partners to promote LG range of products to their customers, increase sales and reduce their marketing costs.

  • Laundry concepts

    Jumpstart & LG Laundry Lounge are designed to inspire new entrepreneurs to start laundry business.

  • Service & Spare parts

    On our web page you can find downloadable:


    • Product, technical and trade manuals
    • Maintenance tips
    • Installation manuals
    • Spare parts recomended list

  • Laundry design support

    • 3D laundry layout design
    • 2D services & installation drawing
    • Process flow

  • Consulting support

    • Laundry project management
    • Advice on correct equipment, space & service
    • Concept development
    • Specification of laundry needs
    • 2D services & installation drawing
    • Feasibility study

  • Distributor Partners Web Page Support

    • Product manuals
    • Installation manuals & Maintenance tips
    • Marketing materials
    • Service & support

  • Product customization

    • Tailored for different B2B needs
    • Creating special cycles with selecting washing time, rinse time, water level, etc. to provide optimized washing

Service support

  • Remote guidance

    Remote hands-on assistance via smartphone or tablet
    Interactive communication between field service and your LG Professional support

  • 24/7 Web portal

    Web portal 24/7 at your service with installation manuals, maintenance tips, and product manuals.
    Video guidance and presentation of repairs

  • Online spare part order

    Easy online spare parts order
    At your disposal 24/7
    Delivered to you within 2-3 days

  • Technical training

    Once a year we organize technical training in Zagreb
    Quarterly we organize online technical training via Zoom platform

Marketing support

  • All you need in one place

    Our web Partner Portal has all information needed for you to create excelent marketing strategy
    HD quality pictures, leaflets, traid fair guidelines, editable materials etc.

  • Monthly marketing to help yourself

    You are out of ideas what to do this for marketing this month?
    No problem. Our monthly newsletters can be an example for your next promotion

Easy order & delivery

  • Order options

    • Online order

      Place an order via our web - easy, fast and available 24 hours a day

    • Email order

      You can always reach out to our area managers and place an order trough them

  • Delivery options

    • BW logistics

      Leave logistics to us – BW will organise delivery to customer or your warehouse

    • Pick up

      Organise pick up by yourself anddeliver it directly to customer or your warehouse

  • Delivery time plan

    • Payment confirmation

      8 AM - 12 PM

      Pick & Pack

      12 PM - 4 PM

      Handing over to forwarder

      4 PM