Providing complete customer support is of great importance to our Bright World. Our cooperation does not end with the sale of devices, so we pay great attention to quality after-sales support.
To ensure that every technical aspect of support runs smoothly, along with our in-house team, the key players here are our dedicated technicians.
Thanks to continuous technical training, our technicians are always very familiar with the innovations of our professional devices.
Therefore, last week, we gathered in Zagreb for another service training for our laundry devices.
It was a perfect opportunity to summarize our experiences after the tourist season and discuss the most common situations our technicians encounter in their daily work.
In the congress hall of the Novi Zagreb hotel, our colleagues from after-sales presented an analysis of the most common situations from practice and introduced technical innovations. Through the discussion, our technicians, who have already encountered such examples, shared their experiences and thus conveyed valuable, specific knowledge to everyone gathered.
After a break and gathering over lunch, we had the opportunity to visit the hotel's in-house laundry, where we observed the devices in operation and talked with the head of the hotel's housekeeping about their practices in maintaining high standards of laundry hygiene.
Each participant received a certificate of successfully completed training and occasional gifts, including the latest edition of our service book. This manual provides quick access to proven advice and answers to the most frequently asked questions, making solving new challenges easier for technicians.
Once again, we would like to thank our technicians for their participation. We also bring you a glimpse of the atmosphere in the photo gallery below.
